Where we deliver:
We deliver to UK Mainland only.
Delivery Options & Prices:
- Standard Delivery (1-3 working days) - Free
- Standard AM - £20
- Standard PM - £20
- Next Working Day (orders must be placed before 2pm) - £20
- Next Working Day AM - £30
- Next Working Day PM - £30
- Saturday - £50
- Collection from our Langwathby depot - Free
- Please specify in the delivery notes if you require a vehicle with a tail lift.
- Please specify in the delivery notes if you require a pallet pump truck.
- We deliver to kerbside only or to the nearest flat, hardstanding area.
- Deliveries cannot be made on steep inclines, turf, gravel or other soft surfaces.
- No overhead wires or low hanging branches.
We work very fast here in Billington Bioenergy and as such, we are unable to amend or cancel your order once placed. If cancel your order, there will be a charge of £40 + VAT per pallet. Please see here for full terms and conditions regarding returns.
If there is no one available to receive your delivery or we are unable to leave your pellets safely, there will be a redelivery charge of £30+ VAT per pallet for each additional delivery attempt.
It is your responsibility to ensure the delivery point is suitable according to these instructions. Please contact us on 0330 995 0270 or email@example.com if you are unsure and we will be happy to help. If we are unable to deliver due to an unsuitable delivery point, we will issue a failed delivery charge of £40 + VAT per pallet.
When your order has been processed, our courier company will call ahead to confirm an ETA with you.